Spare Parts Portal for Manufacturing
Streamline your order processes, reduce error rates, support your customers with 24/7 access to essential spare parts, and improve your sales efficiency and revenue across dealers, partners, and customers.
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Introduction
Why consider a Spare Parts Portal?
Customer-facing processes can often be time-consuming for sales and customer support teams. But the good news is, there's a way to streamline these processes while enhancing your brand experience across your entire ecosystem, including dealers, partners, and customers.
Watch our videos and learn about the benefits of a Spare Parts Portal and how it can help you succeed in digitalizing your customer-facing operations.
All you need to know about the Spare Parts Portal solution
Video #1
Demo: 3 different approaches to selling spare parts
Depending on the specific business case and complexity, there are different approaches for how to best digitalize your Spare Parts business:
- Spare Parts Kits Portal: Offer bundles of spare parts and consumables as 'service or repair kits.'
- Full Spare Part Catalog Portal: Allows professionals to browse, search, and filter to find the right products.
- Personalized Spare Parts Portal: Customers can access specific machines, corresponding spare parts, and documents.
Video #2
How to get started with the right solution
Now that you're familiar with the three Spare Parts Portal versions; Spare Parts Kits Portal, Full Spare Part Catalog Portal, and Personalized Spare Parts Portal, it's time to consider your own and your customers' primary pain points before deciding on the level of ambition for your first Spare Parts Portal version.
Video #3
Integration to ERP and other back office systems
We often find that integration with existing systems frequently becomes the critical challenge in implementing new IT solutions. To reduce risks and lower costs, DynamicWeb has developed standard connectors for the Microsoft Dynamics suite.
Video #4
Investment
When considering an investment in a Spare Parts Portal or any software, it's crucial to examine both the operational and implementation costs. These costs should then be weighed against the expected return on investment.
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Utnyttja ERP-data för att ge förträfflig, automatiserad kundservice
Ge dina kunder tillgång till orderhistorik, ombeställning, fakturor, RMA, försäjlningsassisterad försäljning, adressböcker och mer. Med rättintegrationsuppläg kommer de flesta företag att få operativ effektivitet och friger därmed potential till att öka intäkterna.
Lär dig mer om:
- Varför göra integrationer? Med scenarier för ROI
- Vilken typ av integration är bäst för olika scenarier
- Vilken data är bäst att integrera
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DynamicWeb: Much more than a Spare Parts Portal!
DynamicWeb is CMS, eCommerce, and Product Information Management (PIM) in a single platform that offers everything you need to build a successful and scalable eCommerce solution for manufacturing. Download our brochure to learn more or reach out if you're interested in a Spare Parts Portal demo.